Covid-19 cancellation guarantee
When looking for a winter sports holiday, an important question is: what if there is a second Corona outbreak again and areas go into Lock-down or if negative travel advice applies? Am I then insured, or have I lost my money?
Your winter sports booking is well insured with us.
In case of negative travel advice (code orange or code red) you are well insured with us at all times, we offer the following two options:
- A good alternative, or payment of a value voucher: your accommodation is located in an area that has negative travel advice at the time of your planned winter sport. In the first instance, we look for comparable accommodation in a safe area for which no negative travel advice applies. If that does not work, we will issue a value voucher. For example, negative travel advice for Tyrol and no negative travel advice for France (Savoie).
- Money back guarantee: at the time of making the booking you can choose the option “money back guarantee”. In case there is a negative travel advice for the relevant area where the accommodation is located during your winter sports, we will refund the amount paid. For a small additional charge, your payment goes through a guarantee account. The guarantee account – from Certo Escrow, also called third-party money account – ensures that your money is safe and that you benefit from the “money back guarantee”. Neither we nor you as a customer can access the paid costs for winter sports before it has expired. We do not assume, but if we as a company are in a state of financial inability, you will not be harmed by that, after all, we cannot access that money. Costs to use this payment service is € 30 per person per booking, children up to and including 17 years € 20, toddlers and babies up to the age of 3 are free.
The situation at a glance
Code green
There are no restrictions and the holiday can take place without restrictions. If there is still a reason for you to cancel, then our standard cancellation conditions apply.
Code yellow
There are minor security risks. There are no or few restrictions, for example après-ski tents and other catering facilities are limited and or are limited in opening hours. In that case, there are no consequences for the performance of our service. If you still want to cancel in this case, it is your own choice and our standard cancellation conditions apply.
Code orange
With code orange, only necessary travel is permitted or advised. So the holiday cannot proceed. Chalet Beyond reimburses the trip according to option 1 or 2, which you have chosen when booking.
Code red
Negative travel advice or travel to that destination is prohibited. Chalet Beyond reimburses the trip according to option 1 or 2, which you have chosen when booking.
Our vision
The health of the guests and our chalet managers is paramount. We closely follow the advice of foreign affairs and RIVM. These are leading and result in a clear protocol for running our catered chalets and form the basis of good booking conditions.
In this way we hope to make booking even safer and more fun so that you can look forward to a familiar and enjoyable winter sport. Our team is looking forward to your request and we are happy to answer all your questions.
