PRIVACY & COOKIE STATEMENT CHALET BEYOND

With this privacy statement we inform you, among other things, about what kind of personal data we collect, what your data is processed for and what rights you have.

BOOKING

If you wish to book for other persons, you must be authorised by that person.

What information do we collect from you?

When you book a trip, the information you provide is recorded by us. We collect information including:

• Name, address, city, telephone number, e-mail
• Date of birth
• Payment details
• Dietary information (if you wish to provide this)
• Information about the booked trip

What do we use the data for?

• Your data is required to make requests, to provide you with information about your trip, for relevant communication regarding the booking, for the proper execution of the trip and to complete the booking and payment.
• Your dietary details will be shared with our colleagues in the booked chalet who will provide your meals and if this has a medical or religious reason only to the extent that you give permission for this.
• Name and address details, bank details and details of the booked trip, costs and payment are processed for the purpose of accounting, accounts receivable administration and collection operations.
• Your data may be used for a legitimate interest of the company or third parties, such as handling complaints, disputes and legal proceedings, to the extent that your interest does not need to be overridden.

Basis

We collect your data for the execution of the agreement we have with you. In addition, data is processed on the basis of the legitimate interest of the company and third parties, insofar as your interests do not have to prevail. Furthermore, data is collected to comply with legal obligations, including in particular the obligation to keep accounts. You must give explicit permission for the processing of your dietary data.

How long do we keep your data?

• Unless otherwise specified, personal data will be retained for up to two years after the trip.
• To the extent that data is required for the tax administration, this data will be retained for the applicable mandatory period (usually 7 years).
• The above retention periods may be deviated from due to a legal obligation or a legitimate interest of the company or third parties insofar as your interest does not have to prevail. Data may be retained, among other things, in the event of complaints, possible disputes or legal proceedings for up to 2 years after the complaints, disputes or legal proceedings have been dealt with.

Who do we share your data with?

• We make your data available to travel service providers if and to the extent that this is necessary for the proper execution of the trip, to meet the needs you have indicated, for your safety or the safety of
• When processing data, use is made of external processors such as the booking system, the accounting system, the e-mail system, the accounting and for payment.

TRAVEL EVALUATION

What information do we collect from you?

We collect data including your name, the trip you took, your reviews of the trip, your other feedback or information you provide in the trip evaluation.

What do we use the data for?

• We use the data for internal purposes

Basis

We collect your data on the basis of the execution of the agreement we have with you. In addition, data is processed on the basis of the legitimate interest of the company and travel service providers in a thorough evaluation of its products or services insofar as your interests should not prevail.

How long do we keep your data?

Data in the evaluation will be kept for up to 2 years after the trip.

NEWSLETTER

What information do we collect from you?

We collect data including your name and email address.

What do we use the data for?

When you subscribe to the newsletter or are a customer of ours, your data will be used to send you the digital newsletter.

Basis

If you are not yet a customer, we will process your data to the extent that you have given us permission to use or send the newsletter. If you are already a customer, we will send you a newsletter based on the legitimate commercial interest of the company in sending the most up-to-date travel offer to its customers.

How long do we keep your data?

Your data will be stored for these purposes until you unsubscribe. You can unsubscribe at the bottom of each newsletter.

Who do we share your data with?

We use an external email program to send the newsletter.

COOKIES & PROFILING

What information do we collect from you?

With your permission, we collect data about your preferences. For this purpose, tracking cookies and scripts are used.

What do we use the data for?

This data is used to build profiles so that we can show you targeted advertisements and make offers more relevant to you.

Basis

The data will only be processed based on your consent.

How long do we keep your data?

Your profile will be kept for a maximum of 6 months after the last visit to the website.

Who do we share your data with?

Your profile is stored with an external analytics service.

COMPLAINTS ABOUT THE TRIP

What information do we collect from you?

We collect data including your name, the trip you took, the complaint and other information you provide in the complaint.

What do we use the data for?

• We use the data for internal evaluation
• Your data may be used for a legitimate interest of the company or third parties, such as disputes and legal proceedings, to the extent that your interest does not prevail.

Basis

We collect your data on the basis of the execution of the agreement we have with you. In addition, data is processed on the basis of the legitimate interest of the company and travel service providers in sound complaint assessment and complaint handling to the extent that your interests do not have to prevail.

How long do we keep your data?

Data relating to the complaint will be retained for up to 2 years after the complaint has been handled.

Who do we share your data with?

Where applicable, relevant personal data and information about your complaint will be passed on to and discussed with the travel service provider, our lawyer and/or insurer and dispute resolution officers.

SAFETY

How do we secure your data?

We take all appropriate organizational and technical precautions to protect your personal data and require third parties who process your personal data for us to do the same. This includes:

• access to your personal data is limited to persons who need to process this data through physical and digital
• files with special personal data (including dietary requirements and allergies) are protected with a password
• Our network, data storage and data transport are secured according to current security standards.Our network, data storage and data transport are secured according to current security standards.

YOUR RIGHTS

Your rights:

• You have the right to view your personal data and the right to correct your personal data.
• You have the right to have us erase your personal data to the extent that
  • they are no longer necessary in relation to the purposes for which they were collected and compatible purposes, or;
  • the processing is based on your consent and you withdraw that consent and there is no other legal ground for the processing, or;
  • the processing is based on a legitimate interest of the company or a third party, you object to the processing and your interest prevails over legitimate interests of the company and
• You have the right to restrict the
• You have the right to a digital copy of the information you provided to us
• You have given the right to consent to
• You have the right to object to the processing of your personal data on grounds relating to your particular situation, insofar as the processing is based on the legitimate interest of the company or
• You have the right to object to the use of your personal data for direct marketing purposes, including
• You have the right to file a complaint with the Dutch Data Protection Authority.

You can send a request to the email address or postal address below. To help us process your request, you must be able to identify yourself.

CHANGES

We must adjust this privacy statement from time to time, among other things due to changes on the website, changed processing purposes, changed working methods or due to changing regulations. We will change the content of the statements unilaterally and without prior notice.

QUESTIONS, COMMENTS & COMPLAINTS

If you have any questions, comments or complaints about how we handle your personal data, we would like to hear from you via the email address below. We will respond as soon as possible, but no later than within 4 weeks.

RESPONSIBLE FOR THE PROCESSING

The company below is the controller within the meaning of the General Data Protection Regulation.

COMPANY NAME: Chalet Beyond ADDRESS: Arnhemseweg 2, Office Spaces 3rd floor, 3817 CH Amersfoort EMAIL: info@chaletbeyond.nl TEL: (0031)-(0)33-2022099

COOKIE POLICY

Cookies are files that a website places on your computer, tablet or smartphone and sends data back to the website that placed it. In your internet browser you can always delete cookies and also set whether you want to accept or block cookies. Below we will explain which types of cookies are used on our website.

Cookie name: google adwords Cookie type: tracking lifespan: no longer than 6 months

Cookie name: facebook ads and plugin Cookie type: tracking lifespan: no longer than 6 months

Cookie name: google analytics Cookie type: analytical lifespan: no longer than 6 months

Functional and analytical cookies

To ensure the website functions properly, we use functional cookies. To be able to adapt our website to the general wishes and interests of the visitor, we use analytical cookies. These cookies allow us to see how the website is used, which pages cause problems for visitors, which are interesting, etc. This data is important to us to continue to develop a pleasant website experience for you. On the website, we measure visitor information with Google Analytics.

Tracking cookies

When visiting our website, you will be asked for permission to place tracking cookies and use the information. We use tracking cookies to measure your preferences based on your surfing behavior. This allows us to show personalized advertisements after your visit to our website. You can find out more about this type of banner on the website [ www.youronlinechoices.com/nl/ ]. You can also find this in your browser settings.

You will also find an information icon in the banners that allows you to no longer allow these banners.

Cookies of third parties

When using our website, other parties [such as Facebook/Twitter] can place cookies after you have agreed to this. For an explanation of these cookies, we refer to the privacy and cookie statement of these parties.

Affiliate parties

We work together with various parties that assist us in advertising. The privacy responsibility lies with these parties. Read their privacy statement for more information. Of course we would like to inform you of these collaborations. No personal information of yours is shared by us with these parties.

More information about cookies can be found on the website of the Consumers’ Association: https://www.consumentenbond.nl/internet-privacy/wat-zijn-cookies