Warranty arranged: STO Garant
In order to meet the legally required guarantee provision, Chalet Beyond uses STO Garant, a guarantee scheme recognised by the Netherlands Authority for Consumers and Markets (ACM). You can check this via the STO Garant participants page (www.sto-garant.nl/deelnemers). All information about STO Garant can be found at www.sto-garant.nl.
For each (travel) offer from Chalet Beyond on this website you can read whether the STO Garant guarantee applies. In the guarantee scheme you can read what the guarantee entails and which conditions apply. You can find this guarantee scheme on the STO Garant website (www.sto-garant.nl/downloads).
How it works
If the STO Garant guarantee applies to your booking, you will not pay the travel sum to Chalet Beyond, but to the escrow account of Stichting Derdengelden Certo Escrow, a payment service provider registered with De Nederlandsche Bank (DNB) and the Netherlands Authority for the Financial Markets (AFM). This escrow foundation guarantees your travel sum until after your booking has ended. The day after the end of your booking, the travel sum will be released to Chalet Beyond. If Chalet Beyond becomes financially insolvent before the end of your booking, STO Garant will implement the guarantee. The guarantee scheme explains how you can claim this in that case.
